Effective Date / Last Updated
2025.12.05.
1. Introduction
Reloaded (“we”, “the Service Provider”, “the Application”) provides personalised astrological, biorhythm, tarot, and self-awareness content.
This Privacy Policy explains how we collect, use, store, and protect personal data in full compliance with Regulation (EU) 2016/679 (“GDPR”).
2. Categories of Personal Data We Collect
2.1 Account Data
– Name
– Email address
– Password (encrypted)
2.2 Birth Data (required for astrological analysis)
– Date of birth
– Exact time of birth
– Place of birth
2.3 Optional Profile Data
– Gender identity
– Relationship status (optional)
– Responses to self-reflection questionnaires
2.4 Usage Data
– Screen views and feature usage
– Preferences
– In-app activities
2.5 Device Data
– IP address
– Operating system
– Device type
2.6 Payment Data
Payments are processed by Apple/Google.
Bank card details are not stored by the Controller.
3. Purposes and Legal Bases of Processing
Personal data is processed for the following purposes in accordance with GDPR:
– To generate personalised horoscopes and analyses
Legal basis: GDPR Article 6(1)(b) – performance of a contract
– To improve accuracy and quality of services
Legal basis: GDPR Article 6(1)(f) – legitimate interest
– To provide customer support
Legal basis: GDPR Article 6(1)(b)
– To manage subscriptions and purchases
Legal basis: GDPR Article 6(1)(b) and 6(1)(c) – legal obligation
– For security and fraud prevention
Legal basis: GDPR Article 6(1)(f)
– For algorithm development
Legal basis: GDPR Article 6(1)(f)
4. Data Sharing
We do not sell personal data.
Limited data sharing may occur with:
– Cloud service providers
– Apple/Google payment systems
– Analytics and error-reporting providers
All partners operate under GDPR-compliant safeguards and data processing agreements (DPAs).
5. Rights of the Data Subject
Under GDPR, Users have the right to:
– request access to their data (Article 15)
– request rectification (Article 16)
– request erasure (Article 17)
– request restriction of processing (Article 18)
– object to processing (Article 21)
– request data portability (Article 20)
Requests may be submitted to: support@reloaded-app.com
Identity verification may be required.
6. Data Retention
– Account data: retained until account deletion
– Birth data: deleted immediately after account deletion
– Subscription-related data: 8 years (legal obligation)
– Log data: up to 12 months
Retention complies with GDPR Article 5(1)(e) – storage limitation.
7. Data Security
The Controller implements security measures in accordance with GDPR Article 32, including:
– encrypted data storage
– HTTPS/TLS protection
– access-control systems
– secure cloud infrastructure
8. Protection of Children’s Data
The service is not available to children under 14.
We do not knowingly collect data from minors.
9. International Data Transfers
Data transfers outside the EU/EEA occur only under:
– Standard Contractual Clauses (SCCs) under GDPR Article 46, or
– an adequacy decision by the European Commission.
10. Amendments to This Policy
The Controller may update this Privacy Policy from time to time.
Continued use of the Application constitutes acceptance of the updated version.
11. Contact
info@reloaded-astro.com